Does Electronics-famouS.com have a satisfaction guarantee?
Electronics-famouS.com offers a 60 Day Satisfaction Guarantee. We have a 100% satisfaction guarantee. If you are not satisfied with your product within 60 days of your delivery date you can send it back to us for full refund (less shipping fees)
All returns and exchanges must be in original new condition with all accessories in new condition. We cannot take back any worn or used products.
*Additional shipping fee will be requested for exchange
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What’s your payment policy?
We accept Bank of China, Western Union, MoneyGram, Paypal.
After making your payment, please email us ASAP, including the number of your on-line order with us, the date of payment, and the sum you paid as well as your account name and address.
On receiving your payment notification email, we will trace your order according to the order number you provide. After the confirmation of your payment, we will process your order immediately!
Western Union-----------
1. Send that total sum in US Dollars or Euro to:
Receiver: Yi (first name) Feng(last name)
Country: China
Make sure you send the right amount and the money is in US Dollars or Euro.
2. Then email us the following info to Service@Electronics-famouS.com:
Sender’s Name
MTCN number
The amount you sent
Your order number from our site.
And after that we will process your order within 1 business day. If you have any questions just ask before you send your payment.
Returns & Exchanges:
We stand behind every item we sell 100%. If you get your item and you do not want it for any reason you can send it back to us for a full refund or exchange.
You will have to pay for the shipping back to us. Also the item must be in new unworn condition.
Contact us before you return something.
If you refuse a package you will not get a refund.
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What’s your shipping policy?
All are FREE shipping!
We are able to ship your orders faster when you pay by western union and money gram, because we do not have to verify your payment. So your items will be delivered within 2 days .As for Bank of China, it takes 2 days to verify your payment and delivery is made in the following 2 business days.
The delivery for all the items usually takes up to 3/10 days. You will always be able to track your shipment. Once the order has been shipped, you will immediately receive an e-mail from us, including your tracking number and a direct link to track your shipment on the EMS,TNT,DHL,UPS,FedEx website.
Please note: Estimated shipping times begin after the order leaves our warehouse. These estimated times are not guaranteed and do not include our standard processing time or any delays that may result from a problem with the order, weather, security, or carrier delays.
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Returns & Exchanges:
We stand behind every item we sell 100%. If you get your item and you do not want it for any reason you can send it back to us for a full refund or exchange.
You will have to pay for the shipping back to us. Also the item must be in new unworn condition.
Contact us before you return something. Returns & exchanges must be requested within 60 days of the date the package was delivered. If you refuse a package or you give us the wrong shipping address and your package is sent back then you will not get your money back.
Everything we offer is chosen to live up to this standard. All products are fully guaranteed against defect, faulty workmanship and loss through shipping.
If for any reason you are not completely satisfied with your purchase within the first (60) days, you may return it and get your money back.
Please submit your return request by email to service@Electronics-famouS.com with the information requested below by simply copying and pasting the info requested and include them in your email and we will send you the details on how to send the package back for refund or exchange, usually within 24-48 hours.
Returns and exchanges packages sent back to Electronics-famouS.com must be post marked within 60 days from the time your request has been approved.
Buyer pays for shipping back to Electronics-famouS.com in original condition & packaging. After inspection we will credit your act in the amount the buyer paid for the package and standard shipping & handling fees. For all free shipping items, a $2 shipping & handling fee ($5 for first item and $2 for each additional items returned) will be retained to cover shipping charge.
Important Notice: If you don't like the package you get, we can refund full amount you pay deducing $2 cost in shipping.
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Do you accept PayPal?
Dear friend:
Because of the high commission and a period of time for crediting the money,hope you understand that we only use this payment way to our VIP CUSTOMERS(More than 5000 dollars) for large orders.
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Are your Electronics-famouS authentic?
We only sell authorized authentic Electronics-famouS.com, coming with the original boxes and labels.
100% NEW
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Can you give me any discounts?
Occasionally, we will run a promotional coupon or special shipping offer, but we cannot offer individual discounts outside of these promotions. While we strive to bring you the best products at the most reasonable prices, our pricing decisions are based on the availability of individual products. Products that are more limited, special editions, or hard to find will usually have a slightly higher price than the shoes you can buy from other retailers.
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What is the meaning of "pending" "processed" "Awaiting Tracking numbers"and "delivered" of my order ?
Pending --
That means you have made your order, but haven't made payment yet! Please make payment within 1 week, otherwise your order would be cancelled!
Processed --
We have confirmed your payment and your order has been processed already!
Awaiting Tracking numbers--
We have processed your order and sent it to the express for shipping. The express then replies to us within 2 business days with the tracking information and once we receive that we will update the status of your order to "Deliveried".
Delivered --
At this point your order has been shipped and you have been provided with a tracking number. You can track your package at
Http://www.ems.com.cn/english-main.jsp Http://www.ups.com Http://www.tnt.com
Http://www.FEDEX.com Http://www.ups.com
Shipping usually takes up to 3-7 business days to arrive.
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After sales customer service
Services are all according to the below rules:
Appears the obvious quality question three days guaranteed returns of goods if unsatisfied, seven days exchange guaranteed (outer covering not colored, appendix packing is complete, does not affect two times of sales, also only is restricted in same model handset), a year free maintains, the life-long service, the appurtenances fitting provides three months natures to guarantee! Let you use relieved.
The situations below are not in the free maintenance scope:
1.water rans into.
2.outer covering fair wear and tear
3. breakdowns because of the intense vibration or the extrusion caused by the physical damage : for example broken by falling down or been crushed.
4.the display monitor bursts, speaker and row of line question
5.the label of maintaineace and damages or the maintenace documentary evidence loses.
6.products haven't been confrimed after 48 hours of benn sighed.
We will deliver your products in 24 hours after confriming your payment, most late in two days.The peculiar circumstance is an exception.
100% Guaranteed
At Kicks On Fire we stand behind every product we sell. If for any reason you are not happy with your order once you get it. You can send it back to us for a full refund or exchange.
All items must be in new unworn condition.
7*24 hour On-line service:
MSN: Electronics-famous@hotmail.com
Address: Haidian District, Beijing No. 65 North Fourth Ring West Road Haidian New Technology Building Room 188
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